North Raleigh Plastic Surgery Privacy Policy

Effective Date: 3/31/2025
Last Updated: 3/31/2025

At North Raleigh Plastic Surgery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, your rights regarding your data, and how to exercise them. By using our website and providing your phone number, you agree to the terms outlined in this Privacy Policy.

1. Data Collection

We collect the following personal information when you submit your details on our website:

• Contact Information: Name, email address, and phone number.
• Website Interactions: Information about your activity on our site (e.g., pages visited).

2. Data Usage

The information we collect is used for:

• Communication: Sending Customer Care SMS messages related to appointments, inquiries, or services you requested.
• Customer Support: Responding to your inquiries or requests.
• Appointment Updates: Providing notifications about changes or updates to scheduled appointments
• Surveys/Feedback: Request for feedback regarding your experience with our company.

Your phone number and Customer Care SMS consent will not be shared with third parties or affiliates for marketing purposes.

3. Data Protection

We implement the following measures to protect your personal information:

• Secure storage of all data on encrypted servers.
• Limited access to personal data by authorized personnel only.
• Routine monitoring for vulnerabilities and potential security threats.

4. User Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we have collected.
• Request Deletion: Ask us to delete your personal data from our records.
• Modify Information: Update or correct inaccurate data.
• Opt-Out: Withdraw consent for receiving Customer Care SMS communications (see Section 6 for details).

To exercise these rights, contact us at (919) 532-2270

5. Opt-In and Opt-Out for SMS Communications

Opt-In: By submitting your phone number, you consent to receive Customer Care SMS communications related to appointments, updates, and other relevant information.

Opt-Out: To stop receiving Customer Care SMS messages, reply “STOP” to any message you receive. You may also contact us directly to opt-out.

6. Types of Customer Care SMS Communications

If you provide consent, you may receive Customer Care SMS communications such as:

• Communication: Sending Customer Care SMS messages related to appointments, inquiries, or services you requested.
• Customer Support: Responding to your inquiries or requests.
• Appointment Updates: Providing notifications about changes or updates to scheduled appointments
• Surveys/Feedback: Request for feedback regarding your experience with our company.

Message frequency may vary, and standard message and data rates may apply.

7. Standard Messaging Disclosures

To opt-out of Customer Care SMS messages, reply “STOP” to any message.
For further assistance, reply “HELP” to any message or contact us at 919-532-2270.

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or Customer Care SMS, or by posting the updated policy on our website with a revised effective date.

9. Accessibility

This Privacy Policy is prominently displayed on our website for easy access. If you have difficulty accessing this policy, please contact us for assistance.

Contact Information

For privacy-related inquiries, please contact us at:

Phone: (919) 532-2270

Terms and Conditions for Customer Care SMS Communications

Terms and Conditions for Customer Care SMS Communications
Effective Date: 3/31/2025
Last Updated: 3/31/2025

By providing your phone number and consent to receive Customer Care SMS communications from North Raleigh Plastic Surgery, you agree to the following terms and conditions. These terms outline how we use your phone number, the types of communications you can expect, and how to manage your preferences.

1. Consent for Customer Care SMS Communications

By submitting your phone number on our website, you consent to receive Customer Care SMS communications from North Raleigh Plastic Surgery. Your phone number and consent will never be shared with third parties or affiliates for marketing purposes. Customer Care SMS messages will be used solely for communication related to services you have requested.

2. Types of Customer Care SMS Communications

Once you provide consent, you may receive Customer Care SMS messages including:

• Communication: Sending Customer Care SMS messages related to appointments, inquiries, or services you requested.
• Customer Support: Responding to your inquiries or requests.
• Appointment Updates: Providing notifications about changes or updates to scheduled appointments
• Surveys/Feedback: Request for feedback regarding your experience with our company.

We do not send promotional or marketing messages unless explicitly requested by you.

3. Standard Messaging Disclosures

To opt-out of receiving Customer Care SMS messages, reply with the word “STOP” to any message you receive. You will no longer receive Customer Care SMS communications unless you provide consent again.

• Message Frequency: The number of messages you receive may vary depending on your requests or activity but will typically range between [0-3] messages per week.
• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

4. Example Messages

Below are examples of the types of Customer Care SMS messages you may receive:

• Appointment Reminder: “Your appointment with North Raleigh Plastic Surgery is scheduled for [Date/Time]. Reply STOP to opt-out, message frequency may vary, text
• HELP for assistance. Message and data rates may apply.”
• Missed Appointment: “Sorry you missed your appointment on DATE/TIME. Please call our office ar 919-532-2279 to reschedule. Reply STOP to opt-out, message frequency may vary, text HELP for assistance. Message and data rates may apply.”
• Feedback Request: “Thank you for visiting with us! Please let us know if you would recommend us. Reply Yes or No. Reply STOP to opt-out, text HELP for assistance. Message and data rates may apply.”

5. Managing Your Preferences

• Opt-Out: To stop receiving Customer Care SMS communications at any time, reply “STOP” to any message. You will receive a confirmation of your opt-out request, and no further messages will be sent unless you provide consent again.
• Re-Subscribe: If you wish to receive Customer Care SMS messages again, please contact us to update your preferences.

6. Contact Information

For any questions or concerns regarding Customer Care SMS communications, please contact us:

Website: https://www.northraleighplasticsurgery.com/
Phone: (919) 532-2270

7. Updates to Terms and Conditions

These terms may be updated periodically. Any significant changes will be communicated via Customer Care SMS or on our website. Please review these terms regularly to stay informed about how your information is used.

By consenting to receive Customer Care SMS communications, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing North Raleigh Plastic Surgery!